Privacy Policy of Ambient Mine
At Ambient Mine, your privacy and trust are important to us. We are committed to protecting the personal information you share with us and ensuring full transparency in how we collect, use, and store your data. This Privacy Policy outlines the practices we follow in accordance with Indian government regulations, including the Consumer Protection (E-Commerce) Rules, 2020, and the Information Technology Act, 2000.
Data Collection and Use
We collect only the information that is necessary to provide our services effectively. This includes your name, phone number, email address, shipping address, and payment details. This data is used strictly for processing your orders, delivering products, handling customer queries, and providing a seamless shopping experience. We also collect device and usage information, such as your IP address and browser type, to optimize site performance.
WhatsApp Tracking Feature
To provide quick and personalized customer support, Ambient Mine uses WhatsApp communication. We may track message delivery and read status to improve service quality. However, we never use your WhatsApp data for advertising, AI training, or any third-party analytics. All communications are protected and used only for direct customer support and order notifications.
Data Security and Encryption
Your personal information is stored on secure servers with encryption measures in place. We follow industry-standard security protocols to prevent unauthorized access or misuse. Our payment processing is done through PCI-DSS compliant gateways, ensuring your financial data is secure. We do not use customer data for training any internal or external machine learning models.
Compliance with Indian Laws
Ambient Mine complies with all applicable Indian data privacy regulations. We maintain full transparency and give you control over your data. In compliance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, we ensure lawful handling of your sensitive information.
User Rights
You have the right to access, update, correct, or delete your personal information at any time. You may also request a copy of the data we have stored about you. If you wish to exercise these rights, contact us directly via email or phone. We respond to all legitimate requests within a reasonable timeframe.
Information Sharing
Ambient Mine never sells or rents customer information to any third party. Your information is only shared with essential service providers such as logistics partners and payment gateways. These parties are also bound by confidentiality and data protection agreements. In rare cases, we may share data with legal authorities when required by law.
Use of Cookies
We use cookies to enhance your browsing experience, store your preferences, and manage your session data. You can choose to accept or decline cookies through your browser settings. Disabling cookies may limit some features of the website.
Children’s Privacy
Our services are not directed toward individuals under the age of 18. We do not knowingly collect or store personal data of children. If we learn that we have inadvertently collected such information, we will take appropriate steps to delete it.
Changes to This Privacy Policy
We reserve the right to update or modify this policy at any time. Any changes will be reflected on this page, and major updates will be communicated through email or site notifications. You are encouraged to review this page periodically to stay informed.
Contact Information
If you have any questions, concerns, or requests related to your privacy or this policy, please feel free to contact us at:
Email: support@ambientmine.shop
WhatsApp: +91 9220846401
Address: E-21,Lajpat Nagar, Delhi